Shipping policy
Shipping Policy
At RALO COLLECTION STUDIO, we are committed to providing a smooth and reliable shopping experience. We carefully process every order to ensure your products arrive safely and on time.
Order Processing Time
Orders are processed within 1–5 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your location and product availability:
- Standard Shipping: 7–20 business days
- International Shipping: Delivery times may vary depending on the destination and customs processing.
Please note that delivery times are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, or customs delays.
Tracking Your Order
Once your order has shipped, a tracking number will be provided so you can follow your package’s journey.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us as soon as possible. RALO COLLECTION STUDIO is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is delayed or marked as delivered but not received, please contact the shipping carrier first. We will assist you in resolving the issue whenever possible.
Thank you for choosing RALO COLLECTION STUDIO. We appreciate your trust and support.